Membership & Subscriptions Terms of Service

Our Blow Dry Club Memberships are available to a limited number of clients and are designed for those who value priority access, convenience and significant savings through monthly direct debit.

By joining a Blow Dry Club, you are paying for the privilege of reserved appointment availability, not just individual services.

SILVER BLOW DRY CLUB

Monthly Investment: £60 per month

What’s Included:

• Unlimited blow dry appointments during your subscription period
• Maximum appointment time: 30 minutes
• Blow dries carried out by a junior stylist only
• Suitable for clients without hair extensions

Important Notes:

• No head massages or conditioning treatments included
• Blow dry appointments are use it or lose it
• Unused weekly appointments do not roll overAppointments exceeding 30 minutes will incur a £10 additional charge
• Availability is subject to salon scheduling and fair-use rules

GOLD BLOW DRY CLUB

Monthly Investment: £80 per month

What’s Included

• Unlimited blow dry appointments during your subscription period
• Maximum appointment time: 45 minutes
• Blow dries carried out by a junior stylist only

Includes:

• Head massage
• In-salon conditioning treatments
• Up to 4 conditioning treatments per subscription period (selected treatments only, stylist discretion – exclusions apply)

Important Notes

• Suitable for clients without hair extensions
• Blow dry appointments are use it or lose it
• Unused weekly appointments do not roll overAppointments exceeding 45 minutes will incur a £10 additional charge
• Availability is subject to salon scheduling and fair-use rules

EXTENSION VIP CLUB

Monthly Investment: £110 per month

What’s Included:

• 4 blow dry appointments per month
• Maximum of 1 blow dry per week
• Each appointment is 60 minutes
• Blow dries carried out by a junior stylist only
• 2  conditioning treatments per subscription period
• 10% saving on extension aftercare retail (selected items excluded)
• 20% saving on Hair @ Plush event tickets
• First refusal on selected events

Important Notes

• Designed specifically for clients with hair extensions
• Appointments exceeding 60 minutes will incur a £10 additional charge
• Blow dry appointments are use it or lose it
• Unused weekly appointments do not roll over
• Missed or late-cancelled appointments are forfeited
• Availability is subject to salon capacity and staffing levels

Booking Rules (All Memberships)

• Members may hold a maximum of 2 appointments booked at any one time
• Appointments may only be booked up to 2 weeks in advance
• Appointments cannot be transferred or shared
• Members cannot request a specific stylist

Cancellations, Missed Appointments & Late Changes

1. A minimum of 48 hours’ notice is required to cancel or move an appointment
2. Appointments cancelled late, missed, or moved without sufficient notice:

• Are forfeited
• Will incur a £10 penalty fee
• Missed appointments will not be replaced
• Guest Blow Dry Benefit
• Silver & Gold members only may bring one new guest per month for a blow dry - Subject to availability for a double appointment (Guests with hair extensions are excluded - This benefit does not apply to Extension VIP Club members)

Service Limitations

• Blow dry club services may be a restricted or reduced version of à la carte services
• Pin curls are not included in any Blow Dry Club appointment (this is a separate, chargeable service)

Staff Availability

• In the event of staff sickness or unforeseen circumstances, we cannot guarantee a replacement appointment on the same day
• Hair @ Plush will always make reasonable efforts to accommodate where possible

Membership Pauses

• Memberships may be paused upon request. 
• A £10 pause administration fee applies. 
• Covers payment provider fees, administration time and lost appointment capacity
• Pause requests must be made by email

Payments & Direct Debit

• Membership fees are taken automatically on the same date each month
• It is the client’s responsibility to manage their subscription

In the event of failed or missed payments:

• Membership will be suspended immediately
• Benefits resume only once full payment has been successfully taken
• No compensation is offered for time missed during suspension

Cancellation of Membership

• Memberships may be cancelled at any time with a minimum of 30 days’ written notice
• Cancellation must be completed:
• By email to info@hairatplush.co.uk

Late Cancellation

1. If less than 30 days’ notice is given, the following month’s membership fee will still be charged in full
2. This charge is non-refundable and covers:

• Payment provider and administration fees
• Reserved appointment capacity
• The time required to responsibly fill the vacated membership space
• Cancelling a direct debit without notice does not remove this obligation
• Outstanding fees will be billed and must be settled in full

Salon Policies & Conduct

• Clients arriving more than 10 minutes late may be refused service
• No refunds are given under any circumstances
• Availability is not guaranteed during peak periods
• Hair @ Plush reserves the right to suspend, refuse or withdraw membership at any time

• Any changes will take effect immediately once updated
• Where appropriate, members will be notified via email
• Continued use of a Blow Dry Club Membership constitutes acceptance of the updated Terms & Conditions

Communication

• All Blow Dry Club communication must be made via:
• Email: info@hairatplush.co.uk
• Telephone: 01634 297112
• Membership enquiries cannot be managed via social media or messaging platforms.